In India, Gandaram Jewellers serves to selected cities. Please check if we deliver to your Pincode on the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
We also provide international delivery to the following countries:
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders.
Shipping & Handling Charges:
Domestic Order: We provide free shipping within Delhi NCR and courier charges apply for other cities.
International Order: In case of an order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination, and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: “Please do not accept if the package is received in Open/ Tampered condition”. You will find the package sealed with a label saying “Opened for Customs”.
Shipping Partner: Our domestic logistic partner is Blue Dart, Delhivery, Ecom Express & UPS(Our international logistic partner)
NOTE: In the case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by the destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can log in and track their orders from the order history section on the account page.
We request all unregistered users to Click here and register today for enhancing your shopping experience.
Free Gift Packaging
In case your purchase is intended as a gift, we offer gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Gandaram Jewellers gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.
To send a gift message with your gift, look for the Gift message text box in the shopping bag/cart page. Your message will be printed on a distinctive card and delivered along with the gift.
Time to Deliver:
Time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders: It takes 5-7 working days from the day of order confirmation to deliver the products within India given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that the delivery period exceeds the stipulated time, the order is canceled and the customer is notified of the same. In such cases, the refund is made directly to the customer’s bank account using the same mode the payment was made. Titan Company partners with reputed courier agencies to ensure prompt and secure delivery. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.
Important Note: In case the office address is provided for delivery, please make sure that the department details, employee number, and direct landline numbers are also provided to prevent any last-minute hassles and failed delivery.
To prevent misplaced delivery, please keep one of the following identity cards for verification:
- Pan card
• Driving License
• Voter identification card
• Unique Identification Card (Aadhaar)
Delivery Time for International Orders: The product is delivered within 15-25 working days outside India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce a passport or driving license for receiving the delivery.
For any customer assistance, you can call +91-9811675235 or write to firstname.lastname@example.org
Transit Insurance: All goods will be fully insured by Gandaram & Sons Jewellers Pvt Ltd, until they reach you, so your purchase is 100% safe.